Order and Payment Support

Order confirmation

After a successful payment you'll see an order confirmation page with your download link, and we'll email the same details to the address you entered at checkout. Keep this email — it has your order number and download link.

Payment methods

The payment methods available to you are shown at checkout. They can vary depending on your country and on the payment provider active on our store. Prices are listed in US Dollars (USD); if you pay with a card in another currency, your bank handles the conversion and may charge a fee.

Payment failed or money debited without an order

If your payment failed but money was debited, it is usually reversed automatically by your bank or payment provider. If you don't see a confirmation email or a reversal within 3 working days, email us with the date, amount and the transaction or UPI reference number so we can check it with our payment provider.

Charged twice

If you were charged more than once for the same order, contact us with both transaction references. Duplicate charges are refunded in full to the original payment method.

Receipts

Your order confirmation email serves as your receipt. If you need a copy, contact us with your order number.

Refunds

Refunds are handled under our Refund and Cancellation Policy. Approved refunds are made to the original payment method.

Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

Preetam Godara, Proprietor, Preetam Advertising
Ward No. 01, Khedasari, Rawatsar,
Hanumangarh, Rajasthan 335524, India
Email: preetamgodara0777@gmail.com
Phone: +91 93519 02870

We acknowledge every complaint within 48 hours of receiving it and aim to resolve it within one month. Please include your order number and a short description of the issue.